Tivara Beauty · London

Terms &
Conditions

Please read these terms carefully before placing an order. By using tivarabeauty.com, you agree to the terms below.

Last updated: May 2025

01 About Tivara Beauty +

Tivara Beauty ("we", "us", "our") operates tivarabeauty.com and is registered in England and Wales. Our registered address is available on request. These Terms and Conditions govern your use of our website and any purchase made through it.

By accessing our website or placing an order, you confirm you are at least 18 years old and legally able to enter into a binding contract under the laws of England and Wales.

02 Orders & Payment +

All orders are subject to availability and acceptance. Placing an order does not guarantee fulfilment. We reserve the right to cancel any order at our discretion and will notify you promptly if we do so.

Prices are displayed in GBP (£) and include VAT where applicable. We accept all major credit and debit cards via our secure checkout provider. Payment is taken at the time of purchase.

In the event of a pricing error on our website, we are not obliged to fulfil orders placed at the incorrect price and will contact you to offer a correction or cancellation.

03 Shipping & Delivery +

We ship to addresses within the United Kingdom and select international destinations. Estimated delivery times are provided at checkout and are guidelines, not guarantees.

Standard UK delivery: 5–10 business days
International: 7–20 business days depending on destination

Tivara Beauty is not responsible for delays caused by customs, postal services, or circumstances outside our control. Once your order has been dispatched, a tracking link will be sent to your registered email.

Risk of loss passes to you upon delivery. If your order is marked as delivered but not received, please contact us within 7 days.

04 Returns & Refunds +

You have the right to return most items within 30 days of receipt, provided they are unused, in their original packaging, and in a resaleable condition. Due to hygiene reasons, opened skincare products cannot be returned unless they are faulty.

To initiate a return, contact us at hello@tivarabeauty.com with your order number and reason for return. We will provide return instructions.

Refunds are processed to your original payment method within 5–10 business days of us receiving and inspecting the returned item. Original shipping costs are non-refundable unless the item is faulty or we made an error.

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photographic evidence and we will resolve it promptly.

05 Product Information & Results +

We take care to ensure all product descriptions, ingredient lists, and images are accurate. However, minor variations in colour, texture, or packaging may occur due to screen settings or supplier updates.

Skincare results vary by individual. Our products are designed to support healthy skin but are not intended to diagnose, treat, cure, or prevent any medical condition. If you have a skin condition or are pregnant, consult a healthcare professional before use.

Always perform a patch test before applying a new product to your face. Discontinue use if irritation occurs.

06 Intellectual Property +

All content on tivarabeauty.com — including but not limited to text, images, logos, graphics, and design — is the property of Tivara Beauty and protected by copyright law. You may not reproduce, distribute, or use any of this content without our prior written permission.

The Tivara name and logo are trademarks of Tivara Beauty. Unauthorised use is strictly prohibited.

07 Privacy & Data +

We collect and process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR). This includes your name, email, delivery address, and payment details — used solely to process your order and improve your experience with us.

We do not sell your data to third parties. We may share data with trusted service providers (e.g. payment processors, shipping partners) strictly for order fulfilment purposes.

You have the right to access, correct, or request deletion of your data at any time. Contact us at hello@tivarabeauty.com to exercise these rights.

08 Limitation of Liability +

To the fullest extent permitted by law, Tivara Beauty's liability for any claim arising from your use of our products or website is limited to the value of the order in question.

We are not liable for indirect, incidental, or consequential damages including loss of profits, data, or goodwill. Nothing in these terms limits our liability for fraud, personal injury caused by negligence, or any liability that cannot be excluded under English law.

09 Governing Law +

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our website or purchase of our products shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

10 Changes to These Terms +

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website after changes are posted constitutes your acceptance of the revised terms.

We recommend reviewing this page periodically to stay informed of any updates.

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Still have questions?

Our team is here to help. Reach out and we'll get back to you within 1 business day.

hello@tivarabeauty.com

Customer Care

Frequently Asked Questions

Everything you need to know

Real answers to the questions our customers ask most — about our formulas, how to use them, what makes them work, and what to expect.

Most customers notice brighter, smoother skin within 3 to 7 days of consistent use. For deeper concerns like dark spots or fine lines, full results typically appear at the 4 to 12 week mark. Consistency is everything — skincare works best as a daily ritual.

Yes. Every Tivara formula is free from parabens, sulfates, SLS, and harsh fragrances. Our products are dermatologist-tested and designed to be gentle enough for daily use on sensitive skin. If you have a specific skin condition, we recommend a patch test before first use.

PDRN (Polydeoxyribonucleotide) is a science-backed ingredient derived from salmon DNA, clinically shown to stimulate collagen, repair the skin barrier, and reduce inflammation. It's used in medical aesthetics and is now one of the most talked-about ingredients in advanced skincare. Our formulas bring this technology into your daily routine at an accessible price point.

We always recommend consulting your midwife or GP before introducing new skincare during pregnancy or breastfeeding. Our formulas are free from the most commonly avoided ingredients, but every pregnancy is different and a healthcare professional is best placed to advise you specifically.

Apply products from thinnest to thickest consistency: cleanser → toner → serum → eye cream → moisturiser → SPF (morning only). Allow each layer 30–60 seconds to absorb before applying the next. This ensures active ingredients penetrate effectively and don't pill.

Yes, most of our serums are compatible with retinol and AHAs/BHAs. We recommend alternating actives on different evenings if you're new to combining them — for example, retinol on Monday/Wednesday/Friday and your acid on Tuesday/Thursday. If you notice irritation, reduce frequency and always use SPF in the morning.

Yes. Tivara is 100% cruelty-free — we never test on animals at any stage of production. The majority of our range is vegan; any products containing ingredients like PDRN (salmon-derived) will be clearly labelled. We're committed to clean, ethical beauty.

Some people experience a short purging phase of 2–4 weeks when introducing new actives like exfoliating acids or PDRN, as the skin accelerates its cell turnover. This typically resolves on its own. If breakouts are severe, spreading, or accompanied by redness and itching, discontinue use and contact us — it may be an allergic reaction rather than purging.

Yes. Our haircare is sulfate-free and colour-safe. Harsh sulfates are one of the main culprits in stripping colour from treated hair — removing them from the formula means your colour lasts longer and your hair stays healthier between salon visits.

For most hair types, 2–3 times per week is the sweet spot. Fine or oily hair types may find once a week sufficient. Overuse of intensive treatments can cause build-up, so listen to your hair — if it feels heavy or greasy, reduce frequency slightly.

Yes. Our formulas are lightweight and designed to nourish without weighing hair down. Fine hair benefits most from our serums and lightweight treatments applied mid-lengths to ends — avoid the roots to maintain volume.

Yes, our sulfate-free range is ideal after keratin and chemical treatments. Sulfate-free cleansers are specifically recommended by stylists after these services as they won't break down the treatment or strip the bonds. We'd suggest waiting 72 hours after your treatment before washing, then using our products from that point.

Most customers notice less breakage and improved texture within 3–4 weeks of consistent use. Hair health is cumulative — the longer you use the right products, the stronger and more resilient your strands become.

With proper care, our tools are designed to last 12–24 months of regular use. Jade rollers and gua sha stones are particularly durable — the main risk is accidental dropping. Our electronic devices carry a 12-month warranty from purchase date.

Yes — tools like jade rollers and gua sha are safe for daily use and are most effective as part of your morning or evening routine. Always apply a facial oil or serum first to provide slip and protect your skin barrier. Avoid using tools on active breakouts or irritated skin.

Yes. Our tools are suitable for all skin types. For rosacea-prone or very reactive skin, use a light hand and cold application (store your roller in the fridge) to reduce redness rather than stimulate circulation.

Wipe your tools with a damp cloth after each use and do a deeper clean once a week with mild soap and warm water. Allow them to air dry fully before storing. Never submerge electronic tools in water — wipe the surface only with a damp cloth.

Electronic tools come with a 12-month warranty against manufacturing defects. If your device stops working within this period, contact us at hello@tivarabeauty.com with your order number and we'll resolve it promptly. Stone and crystal tools are covered by our standard returns policy.

Standard UK delivery takes 5–10 business days. International orders typically arrive within 7–20 business days depending on destination. You'll receive a tracking link by email as soon as your order is dispatched.

Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location. Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the recipient.

We accept returns on unopened, unused items within 30 days of receipt. Due to hygiene reasons, we're unable to accept returns on opened skincare products unless they are faulty. To initiate a return, email hello@tivarabeauty.com with your order number and reason for return.

We process orders quickly, so changes must be requested within 2 hours of placing your order. Email hello@tivarabeauty.com immediately with your order number and we'll do our best to accommodate. Once dispatched, the order cannot be modified.

First, check your tracking link (sent by email at dispatch). If your tracking shows delivered but you haven't received the parcel, check with neighbours and any safe places. If the issue persists, contact us at hello@tivarabeauty.com within 7 days of the expected delivery date and we'll investigate and resolve it.

Still have questions?

Skincare you can actually trust.

Tivara was founded on a simple belief: effective skincare shouldn't come with a list of ingredients you can't pronounce — or wouldn't want on your skin.

We're a London-based beauty brand built around science-backed, clean formulations. Skincare that delivers real, visible results without parabens, sulfates, or SLS. No harsh chemicals. No empty promises. Just considered products designed to actually work.

Our focus is on the ingredients that matter. We research what genuinely moves the needle for skin, and we build our range around it. Every product we stock has to earn its place — judged on results, not hype.

4,357+ women trust Tivara as part of their skincare routine — and that number grows every week.

Clean

No parabens, sulfates, or SLS. Ever.

Science-backed

Formulated around ingredients that work.

Results-first

Judged on outcomes, not marketing.

We're a small, focused team based in London. When you reach out, you're talking to people who care about your experience — not a faceless operation. We read every message, we stand behind what we sell, and we're here if anything isn't right.

Skincare should be something you trust. That's the standard we hold ourselves to.

Have a question? Email us at khiels100@gmail.com — we'd love to hear from you.

— The Tivara Team